Category Archives: Uncategorized

Saw this ad on Facebook a few times. No one seems to be taking the bait and RSVPing. I’ve seen other sponsored events with 30k+ RSVPs, so what’s the issue here, especially across a network of 500 million people? Poor … Continue reading →

Sometimes, social media just isn’t going to help.

Wow. User experience fail. How many times are you registered with the New Yorker?

Haven’t done this in a while… The first screen is at Banana Republic, where they ask buyers to rate various aspects of an item they’ve purchased, such as the overall fit and various specific fits. In this case, customers thought … Continue reading →

Often, government agencies suffer from “not built here” syndrome. It’s similar to “not an enterprise vendor” disease. Not built here syndrome significantly slows web development as it forces developers and designers to recreate the wheel every time they want to … Continue reading →

I’ve been a fan of danah boyd’s work for years now, but I’d never seen her speak at a conference. She managed to make the Personal Democracy Forum audience really think and pay attention, which isn’t the easiest thing to … Continue reading →

Social media is a valuable way to engage constituents in an ongoing dialog and build support for legislative/agency initiatives. So why’s everyone so afraid of it? For years, government didn’t have to engage constituents on an everyday basis – they … Continue reading →

What Happened In mid-May, New York City’s Department of Health (DOH) realized that the H1N1 (swine) flu was spreading in distinct pockets throughout the City, particularly through children, the afflicted, and the elderly. At the Department of Education, we knew … Continue reading →