The Massive Scale of NYC 311

I was reading the latest issue of “Public CIO” (being that I work for the government) and ran across these fascinating statistics on New York City’s “311” service. New Yorkers can dial 311 to access any number of government services. It’s basically a central hotline for connecting with your government. Cool.
2004 Calls: 10.4 Million
2005 Calls: 14 Million
Total Number of Calls: 50 Million
Average Daily Calls: 40,000
Languages Available: 170
That’s incredible. In any of 170 languages, over 40,000 calls a day are answered regarding government services. And from what I’ve seen, the praise is near universal.