If I ran an airline, one thing I’d make sure of is that customers could buy tickets. For the past two months, I’ve tried between 6-10 times to book travel on Delta.com, only to be met with this screen when I try to confirm my payment.
How many millions have been lost because of this error? How much has Delta had to pay in commissions to Priceline, etc, because customers couldn’t complete their sale?
Greg Palmer 