Chatting with an associate product manager just now, I asked him to think of three things while he is working though a process that is currently manual and a bit hard for customers. They’re worth sharing. 1) Is this easy? Is it hard? What parts? 2) Where might customers/others have trouble with it? 3) HowContinue reading “How can we make it seamless?”
And Delta.com is usually better than this. I arrived on the YANCI page today. What’s YANCI? “You Are Now Checked In.” In any case, see you tomorrow, SF!
Almost three months later, it’s the right time to give an update on my resolution to shop locally and stop relying on Amazon. To recap, I decided in 2014 that I want my money to stay within my community. I’d like mom-and-pop businesses to be able to survive and thrive. They’re the ones who careContinue reading “Shopping Locally and Succeeding”
I care a great deal about neighborhoods and local community. As someone who started participating in local politics around the time I turned 18, building strong neighborhoods is one of my deepest core beliefs. But like many things, over time the actions one takes to support a belief can erode. People’s church attendance slackens, theyContinue reading “Spend Locally and Abandon Amazon – My New Year’s Resolution”
The latest uproar in LGBT-land is an offensive definition of “gay” in Apple’s dictionary. In a move right out of 1984, my fellow gays and allies are demanding that Apple remove the offensive definition from their dictionaries. They’re wrong, and an attempt to change a canonical source of language over an offensive definition is farContinue reading “The Dictionary Has Offensive Entries, and It Should”
I love technology. It drives my career, my social life, my consumer habits, my desire to be an engaged citizen, and my need to create and write. Since technology positively influences so many other parts of my life, it should be a boon for finding a mate, right? Not many people would call me anContinue reading “Love in the Age of Technology”
I was bummed to read this article about some public shaming at Pycon. Adria Richards overheard two men making crude jokes – one about forking repos that I haven’t been able to read as sexual, and another about big dongles which was clearly sexual. So she decided to publicly shame them and ask conference organizersContinue reading “Big Dongles, Public Shaming, and Recruiting Women in Tech”
If I ran an airline, one thing I’d make sure of is that customers could buy tickets. For the past two months, I’ve tried between 6-10 times to book travel on Delta.com, only to be met with this screen when I try to confirm my payment. How many millions have been lost because of thisContinue reading “Delta.com has been broken for months”
I really like Patagonia’s environmental impact statements on their product pages.
Saw this on Tumblr and just can’t get over what a good idea it is. The goedzak is a clear trash bag for things that aren’t trash, but that you don’t want anymore. I put some stuff out on my stoop over the weekend – it’s a common thing in Brooklyn if you have stuffContinue reading ““This is Still Good” Recycling Bags”